LSP Online

LSP Online Has Been Retired

By now, you’ve seen the notices posted here that LSP Online is going away. The final pieces have been put into place, and the move has been completed. For future reference, here’s some information and a few links you need to know:

IT Pro Database (previously known as the LSP Database):
IT Pros Page (tools and resources frequently used by IT Pros at IU):
Pages for IT Pros SharePoint Site (archives, forums):

Other Useful URLs
Previous mailings to IT Pros: IT Pro Mailings
Discussions (formerly LSP Online Forums): Pages for IT Professionals
Submit a Support Request: in the KB (login required)
Knowledge Base Documents for IT Professionals: in the KB (login required)

IT Community Partnerships will continue to maintain the IT Pro Database and the Pages for IT Professionals SharePoint site. Tier 2 Support is a close partner, helping to maintain hundreds of public KB articles and many others meant specifically for IT professionals at IU (see above).

ITCP Contact Information

For general questions regarding outreach, collaboration, sustainability, and policy compliance and assistance, contact ITCP.

Tier 2 Support

The Support Center Tier 2 group primarily serves Indiana University's IT Professional community. They are an extension of the UITS Support Center that contains IT Professionals in four core areas: Accounts Administration, Desktop/Server/Mobility, eLearning, and Webmaster Support.

For technical support questions that rise above Tier 1 support issues, contact Tier 2 Support during normal business hours (8:00am - 5:00pm Monday through Friday). Outside of those hours, contact the UITS Support Center. If a Support Center consultant is unable to help you, they have the ability to create an incident and pass it to Tier 2, who will contact you the next business day. Details for contacting Tier 2 are in the links below:

  • Email Tier 2 Support
  • See the KB (login required) for phone numbers for all the core areas of support and guidelines for submitting support requests.